We will be screening for COVID-19 prior to your appointment. Please note: You must be symptom free for 14 days prior to your appointment. Symptoms include:

• Fever over 100℉
• Cold/Flu like symptoms
• Chest discomfort/pressure
• Cough
• Shortness of breath
• Chills
• Muscle pain
• Headache
• Sore throat
• Loss of taste or smell
• Diarrhea
• Vomiting

Additionally, if you have come in close contact with someone that has tested positive or exhibited symptoms of COVID-19, we ask that you do not come to the store for 14 days.

If you feel unwell, please stay home and stay safe. We’ll happily adjust your IV drip appointment at no penalty to you.

What We Will do:
We will be abiding by the following protocols

• Medical grade sanitizer is used on all surfaces and devices between each customer, along with air purifiers and UV-C lights to sterilize surfaces.

What We Need You To Do:
For your safety and the safety of others

• Please arrive on time for your appointment and no more than 5 minutes before your appointment. If you arrive more than 10 minutes after we may not be able to accommodate you due to strict social distancing and cleaning protocols worked into the schedule.
• If you are feeling unwell or have been in contact with someone who has tested positive for COVID-19, please stay home and stay safe.

We recommend scheduling your appointment online to ensure availability as we will be following social distancing protocols.

For your safety, please arrive on time for your appointment. We will not be able to accommodate late arrivals and your appointment will need to be rescheduled. Additionally, please do NOT arrive more than 5 minutes before your appointment.

IV drips, infrared saunas, and whole body cryotherapy are currently open.

Saunas are thoroughly cleaned between each use with both nontoxic cleaner and UV-C lights to sterilize surfaces. As always, every item (towels, robes, etc) are washed with high heat and detergent between each use.

The cryotherapy chamber is thoroughly cleaned between each use with UV-C lights. As always, every item (towels, robes, shorts, etc) are washed with high heat and detergent between each use.

You can learn more about and sign up for our memberships here.

To book a NutriDrip IV drip, head to ‘Book Now’ and follow the steps. Credit card information is securely kept on file to hold appointment times and smoothly book future appointments. Due to COVID-19 we encourage you to arrive on time and no more than 5 minutes prior to your appointment.

We understand that there are times where emergencies or obligations for family or work may arise. However, failing to call and reschedule or cancel your appointment denies other clients the ability to book their own appointment, due to a seemingly reserved position.

Updated due to COVID-19: Cancellations with less than a 12-hour notice as well as will be charged 50% of the reserved appointment price to the held credit card on file. We will continue to pre-screen for COVID-19 and we ask that if you are exhibiting symptoms or have been exposed to someone who has tested positive for COVID-19 to cancel or reschedule your appointment with at least 12-hours notice to avoid any fees.

No-shows will be charged in full to the held card on file.

We ask that you do your best to be on time to your appointment. If you anticipate a late arrival, please notify us at (646) 850-6300 for our Midtown East location and (646) 669-7270 for our Brookfield Place location as we may not be able to accommodate. Please also do not arrive more than 5 minutes before your scheduled appointment.

We currently accept both online and walk-in appointments, schedule permitting. You can book online here, or email us at booking@cleanmarket.com. You can also reach us at (646) 850-6300 during business hours to check open availability.

For appointments of 2 or more, please email us at booking@cleanmarket.com including the desired date, services and names of attendees.

For Thermostat and NutriDrip, we accept all clients ages 18-70. Minors ages 16-17 may utilize Thermostat services with a parent/guardian present, however, the age minimum for an IV infusion is strictly 18.

We are not anticipating to have any other price increases occur this year.

We increased our prices to ensure we could continue to provide the highest quality product from the best suppliers, while protecting the sustainability of our business. We based the increased prices on cost of goods & essential supplies, and used many metrics to determine the increase in prices, some of which being market value, supply, and labor costs.

Membership pricing & discounts will remain unchanged for now.

We adjusted our pricing based on cost of goods, essential supplies, used many metrics to determine the increase in prices, some of which being market value, supply and labor costs

We’ve edited our NutriDrip IV Nutrient Therapy menu to a core offering that focuses on delivering the best results. If you are looking for an IV drip that is no longer on the menu, we have suggested protocols that are just as, if not more, effective.

We recommend the Super Recovery + an additional fluid add-on.

We recommend the Basic Recovery IV Drip with a Magnesium + Toradol add-on.

We are not at this time, however, feel free to keep up to date on our current offers, promotions and bundle offerings via our newsletter. If you are looking for more continuous discounts, our memberships are a great way to unlock discounts across all services for a monthly fee

No, we are able to maintain our protocols' integrity and quality as a result of the price increase.

Yes, add on’s are also approx 10-15% higher than previously

Yes, all discounts for the Clean and Clean+ Membership remain the same

Each and every order is picked and packed with attention and care by a member of our team. In accordance with the CDC, we uphold strict COVID-19 safety protocols, such as sanitizing surfaces and hands, as well as wearing face masks during order preparation.

You can purchase an electronic gift card here. Your recipient will receive the gift card via an email when you complete the transaction. These gift cards are able to be used to purchase products and services in-store only.

Unfortunately, at this time, there is no way to directly use a CM gift card with our SHOP site. Please call us at (646)-850-6300 or email us at shop@cleanmarket.com to have your order completed by our retail team.

No, the value of our gift cards do not expire.

Please email shop@cleanmarket.com, and we will help you to retrieve the information from your gift cards.

If you would prefer to purchase a physical gift card, please email shop@cleanmarket.com or call our Midtown East location and we can finalize and prepare over the phone for you to retrieve via curbside pickup.

We currently have a processing time of 2 days before shipment, excluding holidays. We will update you throughout the processing and shipping timeline via email, so you know when your order is on its way! You can check out our Shipping and Returns Policy here.

Let’s talk at shop@cleanmarket.com. To contact our onsite team during hours of operation, please call 646-850-6300.