FAQ
MEMBERSHIP
HOW DO I BECOME A MEMBER?

You can learn more about and sign up for our memberships here.

SERVICES
HOW DO I SIGN UP FOR SERVICES?

To book a NutriDrip IV drip, head to ‘Book Now’ and follow the steps. Credit card information is securely kept on file to hold appointment times and smoothly book future appointments.

WHAT IS THE CANCELLATION POLICY?

We understand that there are times where emergencies or obligations for family or work may arise. However, failing to call and reschedule or cancel your appointment may deny other clients the ability to book their own appointment.

Cancellations with less than a 12-hour notice will be charged 50% of the reserved appointment price to the credit card held on file.

No-shows will be charged in full to the credit card held on file.

WHAT IF I’M RUNNING LATE TO AN APPOINTMENT?

We ask that you do your best to be on time to your appointment. If you anticipate a late arrival, please notify us at (646) 850-6300 for our Midtown East location, (646) 609-1701 for our NoHo location, and (646) 669-7270 for our Brookfield Place location as we may not be able to accommodate.

DO YOU ACCEPT WALK-INS?

We currently accept both online and walk-in appointments, schedule permitting. You can book online here, or email us at booking@cleanmarket.com. You can also reach us at (888) 320-1699 during business hours to check open availability.

CAN I BOOK A GROUP APPOINTMENT?

For appointments of 2 or more, please call us at (888) 320-1699 or email us at booking@cleanmarket.com including the desired date, services and names of attendees.

IS THERE AN AGE REQUIREMENT FOR THE THERMOSTAT SERVICES?

For Thermostat and NutriDrip, we accept all clients ages 18-70. Minors ages 16-17 may utilize Thermostat services with a parent/guardian present; however, the age minimum for an IV infusion is strictly 18.

SHOP
HOW DO YOU PACK ORDERS?

Each and every order is picked and packed with attention and care by a member of our team.

GIFT CARDS
HOW DO ELECTRONIC GIFT CARDS WORK?

You can purchase an electronic gift card here. Your recipient will receive the gift card via an email when you complete the transaction. These gift cards are able to be used to purchase products and services in-store only.

Unfortunately, at this time, there is no way to directly use a CM gift card with our SHOP site. Please call us at (646)-850-6300 or email us at shop@cleanmarket.com to have your order completed by our retail team.

DO GIFT CARDS EXPIRE?

No, the value of our gift cards do not expire.

HOW CAN I CHECK THE BALANCE OF MY GIFT CARD?
Please use this link to confirm the balance on your gift card. Feel free to email us at shop@cleanmarket.com if you require further help!
I LOST MY GIFT CARD CODE, WHAT CAN I DO?

Please email shop@cleanmarket.com, and we will help you to retrieve the information from your gift cards.

HOW CAN I BUY A PHYSICAL GIFT CARD?

If you would prefer to purchase a physical gift card, please email shop@cleanmarket.com or call our Midtown East location and we can finalize and prepare over the phone for you to retrieve via curbside pickup.

SHIPPING
WHEN WILL MY ORDER SHIP?

We currently have a processing time of 2 days before shipment, excluding holidays. We will update you throughout the processing and shipping timeline via email, so you know when your order is on its way! You can check out our Shipping and Returns Policy here.

WHERE DO YOU SHIP?
We ship throughout the contiguous United States. Please reach out if you have any questions regarding the locations where we ship.
ANY QUESTIONS, THOUGHTS, OR NEED HELP?

Let’s talk at shop@cleanmarket.com. To contact our onsite team during hours of operation, please call 646-850-6300.

RETURNS + EXCHANGES
We are unable to process returns or exchanges on tools, perishable products (including supplements), and skincare items. Products that have been opened or expired are not eligible for return or exchange. Thank you for your understanding!
IF YOU ARE LOOKING FOR OTHER ITEMS YOU KNOW WE NORMALLY CARRY:

Our in-store shop offers the best of our wellness toolkit, presented in thoughtful collections, alongside our most essential and popular items.

If there is a specific item you are looking for, or if you would like to simply check on the brands we currently carry, please feel free to reach out to shop@cleanmarket.com. You may also call our Midtown East location at (646) 850-6300 and speak with a specialist who will assist you in locating and purchasing items not found in our online shop.


We have experience planning and executing gifts of all sizes, from special surprises for your loved ones to larger orders and corporate gifting - we have done it all. Feel free to email us at shop@cleanmarket.com or call our Midtown East location (646) 850-6300 during our hours of operation to speak with a specialist directly.

SOMETHING ELSE ON YOUR MIND?

If your question wasn’t answered feel free to shoot us a note at hello@cleanmarket.com.

For general inquiries: hello@cleanmarket.com
For retail inquiries: retail@cleanmarket.com
For partnerships: partnerships@cleanmarket.com
For press: press@cleanmarket.com

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