FAQ
COVID-19
WHAT ARE YOUR UPDATED COVID-19 SCREENING PROTOCOLS?

We will be screening for COVID-19 prior to your appointment. Please note: You must be symptom free for 14 days prior to your appointment. Symptoms include:

  • Fever over 100℉
  • Cold/Flu like symptoms
  • Chest discomfort/pressure
  • Cough
  • Shortness of breath
  • Chills
  • Muscle pain
  • Headache
  • Sore throat
  • Loss of taste or smell
  • Diarrhea
  • Vomiting

Additionally, if you have come in close contact with someone that has tested positive or exhibited symptoms of COVID-19, we ask that you do not come to the store for 14 days.

If you feel unwell, please stay home and stay safe. We’ll happily adjust your IV drip appointment at no penalty to you.

WHAT EXTRA PRECAUTIONS ARE WE TAKING DURING THE COVID-19 PANDEMIC?

What We Will do:
We will be abiding by the following protocols

  • Medical grade sanitizer is used on all surfaces and devices between each customer, along with air purifiers and UV-C lights to sterilize surfaces.


What We Need You To Do:
For your safety and the safety of others

  • Please arrive on time for your appointment and no more than 5 minutes before your appointment. If you arrive more than 10 minutes after we may not be able to accommodate you due to strict social distancing and cleaning protocols worked into the schedule.
  • If you are feeling unwell or have been in contact with someone who has tested positive for COVID-19, please stay home and stay safe.
WHAT EXTRA PRECAUTIONS DO I NEED TO TAKE BEFORE COMING IN DURING THE COVID-19 PANDEMIC?

We recommend scheduling your appointment online to ensure availability as we will be following social distancing protocols.

For your safety, please arrive on time for your appointment. We will not be able to accommodate late arrivals and your appointment will need to be rescheduled. Additionally, please do NOT arrive more than 5 minutes before your appointment.

WHAT SERVICES ARE CURRENTLY OPEN?

IV drips, infrared saunas, and whole body cryotherapy are currently open.

HOW ARE YOU CLEANING THE SAUNA?

Saunas are thoroughly cleaned between each use with both nontoxic cleaner and UV-C lights to sterilize surfaces. As always, every item (towels, robes, etc) are washed with high heat and detergent between each use.

HOW ARE YOU CLEANING THE WHOLE BODY CRYOTHERAPY MACHINE?

The cryotherapy chamber is thoroughly cleaned between each use with UV-C lights. As always, every item (towels, robes, shorts, etc) are washed with high heat and detergent between each use.

MEMBERSHIP
HOW DO I BECOME A MEMBER?

You can learn more about and sign up for our memberships here.

SERVICES
HOW DO I SIGN UP FOR SERVICES?

To book a NutriDrip IV drip, head to ‘Book Now’ and follow the steps. Credit card information is securely kept on file to hold appointment times and smoothly book future appointments. Due to COVID-19 we encourage you to arrive on time and no more than 5 minutes prior to your appointment.

WHAT IS THE CANCELLATION POLICY?

We understand that there are times where emergencies or obligations for family or work may arise. However, failing to call and reschedule or cancel your appointment denies other clients the ability to book their own appointment, due to a seemingly reserved position.

Updated due to COVID-19: Cancellations with less than a 12-hour notice as well as will be charged 50% of the reserved appointment price to the held credit card on file. We will continue to pre-screen for COVID-19 and we ask that if you are exhibiting symptoms or have been exposed to someone who has tested positive for COVID-19 to cancel or reschedule your appointment with at least 12-hours notice to avoid any fees.

No-shows will be charged in full to the held card on file.

WHAT IF I’M RUNNING LATE TO AN APPOINTMENT?

We ask that you do your best to be on time to your appointment. If you anticipate a late arrival, please notify us at (646) 850-6300 for our Midtown East location and (646) 669-7270 for our Brookfield Place location as we may not be able to accommodate. Please also do not arrive more than 5 minutes before your scheduled appointment.

DO YOU ACCEPT WALK-INS?

We currently accept both online and walk-in appointments, schedule permitting. You can book online here, or email us at booking@cleanmarket.com. You can also reach us at (646) 850-6300 during business hours to check open availability.

CAN I BOOK A GROUP APPOINTMENT?

For appointments of 2 or more, please email us at booking@cleanmarket.com including the desired date, services and names of attendees.

IS THERE AN AGE REQUIREMENT FOR THE THERMOSTAT SERVICES?

For Thermostat and NutriDrip, we accept all clients ages 18-70. Minors ages 16-17 may utilize Thermostat services with a parent/guardian present, however, the age minimum for an IV infusion is strictly 18.

SERVICES UPDATE MARCH 2022
SHOULD I EXPECT FREQUENT PRICE INCREASES THIS YEAR?

We are not anticipating to have any other price increases occur this year.

WHY DID YOU INCREASE PRICES?

We increased our prices to ensure we could continue to provide the highest quality product from the best suppliers, while protecting the sustainability of our business. We based the increased prices on cost of goods & essential supplies, and used many metrics to determine the increase in prices, some of which being market value, supply, and labor costs.

IS MY MEMBERSHIP FEE GOING TO INCREASE?

Membership pricing & discounts will remain unchanged for now.

THESE PRICES SEEM HIGH, HOW WAS THIS DECIDED?

We adjusted our pricing based on cost of goods, essential supplies, used many metrics to determine the increase in prices, some of which being market value, supply and labor costs

WHY DID YOU REMOVE THREE NUTRIDRIP IV DRIPS FROM THE MENU?

We’ve edited our NutriDrip IV Nutrient Therapy menu to a core offering that focuses on delivering the best results. If you are looking for an IV drip that is no longer on the menu, we have suggested protocols that are just as, if not more, effective.

I USED TO GET THE NUTRIMAX, WHAT DO I GET NOW OR CAN YOU STILL DO THE NUTRIMAX OFF MENU?

We recommend the Super Recovery + an additional fluid add-on.

I USED TO GET THE NUTRIC, WHAT DO I GET NOW OR CAN YOU STILL DO THE MAX OFF MENU?
We recommend the NutrImmunity.
I USED TO GET MIGRAINE RECOVERY, WHAT DO I GET NOW OR CAN YOU STILL DO THE MAX OFF MENU?

We recommend the Basic Recovery IV Drip with a Magnesium + Toradol add-on.

ARE YOU OFFERING ANY INITIAL RETURN CUSTOMER DISCOUNTS GIVEN THE PRICE INCREASE?

We are not at this time, however, feel free to keep up to date on our current offers, promotions and bundle offerings via our newsletter. If you are looking for more continuous discounts, our memberships are a great way to unlock discounts across all services for a monthly fee

ARE THERE CHANGES IN THE IV DRIP'S COMPONENTS ALONGSIDE THE PRICE INCREASE?

No, we are able to maintain our protocols' integrity and quality as a result of the price increase.

IS THERE ALSO AN INCREASE IN PRICING FOR ADD-ONS?

Yes, add on’s are also approx 10-15% higher than previously

AM I GOING TO GET THE SAME DISCOUNTS FOR MY CLEAN/CLEAN PLUS MEMBERSHIP?

Yes, all discounts for the Clean and Clean+ Membership remain the same

SHOULD I ALSO EXPECT AN INCREASE IN PRICING FOR INFRARED SAUNA AND CRYOTHERAPY SERVICES?
At this time we are not anticipating an increase in either of these services.
SHOP
HOW DO YOU PACK ORDERS?

Each and every order is picked and packed with attention and care by a member of our team. In accordance with the CDC, we uphold strict COVID-19 safety protocols, such as sanitizing surfaces and hands, as well as wearing face masks during order preparation.

GIFT CARDS
HOW DO ELECTRONIC GIFT CARDS WORK?

You can purchase an electronic gift card here. Your recipient will receive the gift card via an email when you complete the transaction. These gift cards are able to be used to purchase products and services in-store only.

Unfortunately, at this time, there is no way to directly use a CM gift card with our SHOP site. Please call us at (646)-850-6300 or email us at shop@cleanmarket.com to have your order completed by our retail team.

DO GIFT CARDS EXPIRE?

No, the value of our gift cards do not expire.

HOW CAN I CHECK THE BALANCE OF MY GIFT CARD?
Please use this link to confirm the balance on your gift card. Feel free to email us at shop@cleanmarket.com if you require further help!
I LOST MY GIFT CARD CODE, WHAT CAN I DO?

Please email shop@cleanmarket.com, and we will help you to retrieve the information from your gift cards.

HOW CAN I BUY A PHYSICAL GIFT CARD?

If you would prefer to purchase a physical gift card, please email shop@cleanmarket.com or call our Midtown East location and we can finalize and prepare over the phone for you to retrieve via curbside pickup.

SHIPPING
WHEN WILL MY ORDER SHIP?

We currently have a processing time of 2 days before shipment, excluding holidays. We will update you throughout the processing and shipping timeline via email, so you know when your order is on its way! You can check out our Shipping and Returns Policy here.

WHERE DO YOU SHIP?
We ship throughout the contiguous United States. Please reach out if you have any questions regarding the locations where we ship.
ANY QUESTIONS, THOUGHTS, OR NEED HELP?

Let’s talk at shop@cleanmarket.com. To contact our onsite team during hours of operation, please call 646-850-6300.

RETURNS + EXCHANGES
We are unable to process returns or exchanges on tools, perishable products (including supplements), and skincare items at this time in accordance with general best practices for both you and our team members during the COVID 19 pandemic. Products that have been opened or expired are not eligible for return or exchange. Thank you for your understanding!
IF YOU ARE LOOKING FOR OTHER ITEMS YOU KNOW WE NORMALLY CARRY:

Our online shop is the best of our wellness toolkit, presented in thoughtful collections, alongside our most essential and popular items.

If there is a specific item you are looking for, or if you would like to simply check on the brands we currently carry, please feel free to reach out to shop@cleanmarket.com. You may also call our Midtown East location at (646) 850-6300 and speak with a specialist who will assist you in locating and purchasing items not found in our online shop.


We have experience planning and executing gifts of all sizes, from special surprises for your loved ones to larger orders and corporate gifting - we have done it all. Feel free to email us at shop@cleanmarket.com or call our Midtown East location (646) 850-6300 during our hours of operation to speak with a specialist directly.

SOMETHING ELSE ON YOUR MIND?

If your question wasn’t answered feel free to shoot us a note at hello@cleanmarket.com.

For general inquiries: hello@cleanmarket.com
For retail inquiries: retail@cleanmarket.com
For partnerships: partnerships@cleanmarket.com
For press: press@cleanmarket.com

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