Cancellation Policy

Cancellation Policy – Locations

We understand that there are times where emergencies or obligations for family or work may arise. However, failing to call and reschedule or cancel your appointment denies other clients the ability to book their own appointment, due to a seemingly reserved position.  

Cancellations with less than a 12-hour notice will be charged 50% of the reserved appointment price to the held credit card on file. We will continue to pre-screen for COVID-19 and we ask that if you are exhibiting symptoms or have been exposed to someone who has tested positive for COVID-19 to cancel or reschedule your appointment with at least 12-hours notice to avoid any fees. 

 No-shows will be charged in full to the card held on file. 

 

Late Arrivals 

We understand that delays may occur. However, we must try to keep clients from delaying subsequent appointments and keep services on time. If you arrive more than ten minutes past your scheduled appointment time, we may not be able to serve you, though we will try to accommodate you when possible. If we are unable to reschedule you, a late cancellation fee may apply.   

 

Cancellation Policy – Group Bookings

Group cancellations with less than a 12-hour notice will be charged 50% of the cost for all reserved appointments to the credit card(s) on file. 

Group no-shows will be charged full price for all reserved appointments to the credit card(s) on file.

 

Cancellation Policy – Concierge

 We understand that there are times where emergencies or obligations for family or work may arise. However, failing to call and reschedule or cancel your appointment denies other clients the ability to book their own appointment, due to a seemingly reserved position. 

Cancellations with less than a 12-hour notice will be charged 50% of the reserved appointment price to the held credit card on file in accordance with the cancellation policy. We will continue to pre-screen for COVID-19 and we ask that if you are exhibiting symptoms or have been exposed to someone who has tested positive for COVID-19 to cancel or reschedule your appointment with at least 12-hours notice to avoid any fees.  If rescheduled, different fees apply, see below. 

 If a nurse has already been dispatched to the client’s location, or if you are not present at the given address within 10 minutes of the nurse’s arrival, you will be charged in full to the held card on file.

 

Nurse Deployment Fee

In the event that an infusion is aborted, the client will be charged a $150 concierge fee. This fee applies in the following circumstances, including but not limited to:

-Nurse dispatched but client unable to receive drip because information was not disclosed at the time of booking (example: alcohol withdrawal, drug abuse)

-Nurse dispatched but client unable to receive drip because vitals signs are out of range

-Nurse dispatched, IV not completed due to the client’s condition (example: could not tolerate it, Vasovagaled and did not want to continue)

-Nurse dispatched but IV not completed although flowing well because of time constraints

-Unsafe or unsanitary environment

This fee will NOT apply if:

-Nurse dispatched but unable to start IV after 2 attempts. Note: As per the terms of service, the nurse must be allowed to attempt the placement at least twice. If the client chooses not to continue after the first attempt, the $150 nurse concierge fee will apply.

-Nurse dispatched but client unable to receive drip due to medical reasons that were not picked up/missed at time of booking (example: severe infection, need medical clearance etc)

This fee will also apply should the client facilitate a hostile or unsafe environment as perceived by the nurse during the visit. This provision does not apply if the session proceeds normally in which case the client will only be liable for the cost of the IV drip.