FAQ

COVID-19

WHAT ARE YOUR UPDATED COVID-19 SCREENING PROTOCOLS?
We will be screening for COVID-19 prior to your appointment. Please note: You must be symptom free for 14 days prior to your appointment. Symptoms include:
  • Fever over 100℉
  • Cold/Flu like symptoms
  • Chest discomfort/pressure
  • Cough
  • Shortness of breath
  • Chills
  • Muscle pain
  • Headache
  • Sore throat
  • Loss of taste or smell
  • Diarrhea
  • Vomiting
Additionally, if you have come in close contact with someone that has tested positive or exhibited symptoms of COVID-19, we ask that you do not come to the store for 14 days.

If you feel unwell, please stay home and stay safe. We’ll happily set up a consultation with our medical team and adjust your IV drip appointment at no penalty to you.

WHAT EXTRA PRECAUTIONS ARE WE TAKING DURING THE COVID-19 PANDEMIC?

We are following strict precautions to ensure a safe environment. We will be open limited days and hours for services by appointment only.


What We Will Do:
We will be abiding by the following protocols
  • Masks must be worn inside at all times.
  • Temperature checks will be performed on all staff and customers. If any individual has a temperature or shows any symptoms of illness they will be sent home.
  • We are abiding by social distancing. We will be maintaining 6 ft of space except during a medical consultation when full PPE is worn by our Registered Nurse.
  • Medical grade sanitizer is used on all surfaces and devices between each customer, along with air purifiers and UV-C lights to sterilize surfaces.


What We Need You To Do:
For your safety and the safety of others
  • Appointments must be booked in advance. This allows us to safely monitor the flow and ensure social distancing in the space at all times.
  • Masks must be worn inside at all times. If you do not have a mask, we will happily provide you with a brand new one.
  • Temperatures will be checked when you enter the space prior to your appointment. We will be using infrared thermometers.
  • Please arrive on time for your appointment and no more than 5 minutes before your appointment. If you arrive more than 10 minutes after we may not be able to accommodate you due to strict social distancing and cleaning protocols worked into the schedule.
  • If you are feeling unwell or have been in contact with someone who has tested positive for COVID-19, please stay home and stay safe.

WHAT EXTRA PRECAUTIONS DO I NEED TO TAKE BEFORE COMING IN DURING THE COVID-19 PANDEMIC?
Please schedule your appointment online. We will only be allowing a maximum of 3 clients in the store at a time to help maintain social distancing.

For your safety, please arrive to your appointment on time. We will not be able to accommodate late arrivals and your appointment will need to be rescheduled. Additionally, please do NOT arrive more than 5 minutes before your appointment.

Masks will be required for your visit to Clean Market. If you are not wearing a mask, we will provide you with a new one.

Temperatures will be taken with infrared touchless thermometers. If you are exhibiting a temperature, you will be sent home to rest.

WHAT SERVICES ARE CURRENTLY OPEN?
IV drips, infrared saunas, and wholebody cryotherapy are currently open by appointment only to ensure proper social distancing. Cryofacials and local cryotherapy are currently paused.
HOW ARE YOU CLEANING THE SAUNA?
Saunas are thoroughly cleaned between each use with both nontoxic cleaner and UV-C lights to sterilize surfaces. As always, every item (towels, robes, etc) are washed with high heat and detergent between each use.

Please review all updated infrared sauna protocols here.
HOW ARE YOU CLEANING THE WHOLE BODY CRYOTHERAPY MACHINE?
The cryotherapy chamber is thoroughly cleaned between each use with UV-C lights. As always, every item (towels, robes, shorts, etc) are washed with high heat and detergent between each use.

Please review all updated cryotherapy protocols here.
IS YOUR SHOWER OPEN?
For the safety of yourself and others, our shower is currently closed. Please review all updated infrared sauna protocols here.

MEMBERSHIP

HOW DO I BECOME A MEMBER?

You can learn more about and sign up for our memberships here.

SERVICES

HOW DO I SIGN UP FOR SERVICES?

To book a NutriDrip IV drip, head to ‘Book Now’ and follow the steps. Credit card information is securely kept on file to hold appointment times and smoothly book future appointments. Due to COVID-19 we encourage you to arrive on time and no more than 5 minutes prior to your appointment.
WHAT IS THE CANCELLATION POLICY?

We understand that there are times where emergencies or obligations for family or work may arise. However, failing to call and reschedule or cancel your appointment denies other clients the ability to book their own appointment, due to a seemingly reserved position.

Updated due to COVID-19: Cancellations with less than a 12-hour notice as well as will be charged 50% of the reserved appointment price to the held credit card on file. We will continue to pre-screen for COVID-19 and we ask that if you are exhibiting symptoms or have been exposed to someone who has tested positive for COVID-19 to cancel or reschedule your appointment with at least 12-hours notice to avoid any fees.

No-shows will be charged in full to the held card on file.
WHAT IF I’M RUNNING LATE TO AN APPOINTMENT?

During COVID-19, we ask that you do your best to be on time to your appointment. If you anticipate a late arrival, please notify us at (646) 850-6300 as we may not be able to accommodate. Please also do not arrive more than 5 minutes before your scheduled appointment.
DO YOU ACCEPT WALK-INS?
As of May 20th, 2020, we are by appointment only. You can book online here, or email us at booking@cleanmarket.com. You can also reach us at (646) 850-6300 during business hours to check open availability.
CAN I BOOK A GROUP APPOINTMENT?

During COVID-19 we will permit appointments for families or friends that have sheltered in place together. For appointments of 2 or more, please email us at booking@cleanmarket.com including the desired date, services and names of attendees.
IS THERE AN AGE REQUIREMENT FOR THE THERMOSTAT SERVICES?

For Thermostat and NutriDrip, we accept all clients ages 18-70. Minors ages 16-17 may try Thermostat services with a parent/guardian present, however, the age minimum for an IV infusion is strictly 18. For adults over 70, we encourage you to speak with your primary care physician before booking an appointment.
DO I NEED TO REMOVE MY MAKEUP BEFORE A CRYOFACIAL?

No, the beauty of cryofacials is that they can be performed with makeup on. If you prefer a clean face, we offer nontoxic face wipes.
DO YOU HAVE SHOWERS?

While we do have a shower, it is currently not open due to COVID-19.

SHOP

HOW DO YOU PACK ORDERS?
Each and every order is picked and packed with attention and care by a member of our team. In accordance with the CDC, we uphold strict COVID 19 safety protocols, such as wearing gloves and face masks during order preparation.

GIFT CARDS

HOW DO ELECTRONIC GIFT CARDS WORK?
You can purchase an electronic gift card here. Your recipient will receive the gift card via an email when you complete the transaction in our SHOP. These gift cards are able to be used to purchase products in store and on our curbside site.

Unfortunately, at this time, there is no way to directly use a CM gift card with our SHOP site. Please call us at (646)-850-6300 or email us at shop@cleanmarket.com to have your order completed by our retail team.
DO GIFT CARDS EXPIRE?
No, the value of our gift cards do not expire.
HOW CAN I CHECK THE BALANCE OF MY GIFT CARD?
Please use this link to confirm the balance on your gift card. Feel free to email us at shop@cleanmarket.com if you require further help!
I LOST MY GIFT CARD CODE, WHAT CAN I DO?
Please email shop@cleanmarket.com, and we will help you to retrieve the information from your gift cards.
HOW CAN I BUY A PHYSICAL GIFT CARD?
If you would prefer to purchase a physical gift card, please email shop@cleanmarket.com or call our Midtown East location and we can finalize and prepare over the phone for you to retrieve via curbside pickup.

SHIPPING

WHEN WILL MY ORDER SHIP?
Due to COVID-19 precautions and adjusted store hours, we currently have a processing time of 2-days before shipment. We will update you throughout the processing and shipping timeline, so you know when your order is on its way!
WHERE DO YOU SHIP?
We ship throughout the contiguous United States. Please reach out if you have any questions regarding the locations where we ship.
ANY QUESTIONS, THOUGHTS, OR NEED HELP?
Let’s talk at shop@cleanmarket.com. To contact our onsite team during hours of operation, please call 646-850-6300.

RETURNS + EXCHANGES

We are unable to process returns or exchanges on tools, perishable products (including supplements), and skincare items at this time in accordance with general best practices for both you and our team members during the COVID 19 pandemic. Products that have been opened or expired are not eligible for return or exchange. Thank you for your understanding!

IF YOU ARE LOOKING FOR OTHER ITEMS YOU KNOW WE NORMALLY CARRY:

Our online shop is the best of our wellness toolkit, presented in thoughtful collections, alongside our most essential and popular items.

If there is a specific item you are looking for, or if you would like to simply check on the brands we currently carry, please feel free to reach out to shop@cleanmarket.com. You may also call our Midtown East location at (646) 850-6300 and speak with a specialist who will assist you in locating and purchasing items not found in our online shop.
We have experience planning and executing gifts of all sizes, from special surprises for your loved ones to larger orders and corporate gifting, we have done it all. Feel free to email us at shop@cleanmarket.com or call our Midtown East location (646) 850-6300 during our hours of operation to speak with a specialist directly.

CURBSIDE + DELIVERY

WHERE WE ARE LOCATED
Midtown East - 240 East 54th. New York, NY 10022
HOW TO CONTACT US FOR HELP
If you have any questions, concerns, or want to share thoughts, please contact us at shop@cleanmarket.com. To contact our onsite team during hours of operation, please call (646) 850-6300
HOW TO PICK UP YOUR ORDER
When you arrive at our Midtown East location (240 E 54th St at 2nd Ave), we will confirm your order name and number at the door, and then go grab your safely pre-packed items. (Make sure to keep your confirmation email on-hand!)

THE FORMS OF PAYMENT WE ACCEPT
We accept all major credit cards.
HOW WE PACK YOUR ORDER
Each and every order is picked and packed with attention and care by a member of our team. In accordance with the CDC, we uphold strict COVID 19 safety protocols, such as wearing gloves and face masks during order preparation and examining all items prior to being placed in your shopping bag.
RETURNS + EXCHANGES
We are unable to process returns or exchanges on tools, perishable products (including supplements), and skincare items at this time in accordance with general best practices for both you and our team members during the COVID 19 pandemic. Products that have been opened or expired are not eligible for return or exchange. Thank you for your understanding!
WHAT HAPPENS IF YOU FORGET TO PICK UP YOUR ORDER?
We will attempt to call + email to remind you at the contact information you provide, however, if your order is not retrieved in 7 days, your order will be canceled and you will receive a full refund.
IF YOU ARE LOOKING FOR OTHER ITEMS YOU KNOW WE NORMALLY CARRY
Our team is working diligently to add all of our items we carry to our curbside platform, however not every product we normally offer is currently listed.

If there is a specific item you are looking for, or if you would like to simply check on the brands we currently carry, please feel free to reach out to shop@cleanmarket.com. You may also call our Midtown East location at (646) 850-6300 and speak with a team member who will assist you in locating and purchasing items not found on our curbside platform.

SOMETHING ELSE ON YOUR MIND?

If your question wasn’t answered feel free to shoot us a note at hello@cleanmarket.com.

For general inquiries: hello@cleanmarket.com
For retail inquiries: retail@cleanmarket.com
For partnerships: partnerships@cleanmarket.com
For press: press@cleanmarket.com

GET IN TOUCH
We stock and source only the cleanest, purest, and most effective products. Our market is filled with products ranging from highly potent medical grade supplements, to a curated selection of body and beauty products to help you stay clean and well. We take the time to investigate the formulations and ingredients in all our products, and keep ourselves educated on the most up to date information regarding sourcing and ingredient integrity.

On the majority of our products we are able to denote the particular standards it meets, as well as any specific dietary notations. As always, please reach out to us if you have any specific questions about any item we carry.