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FAQ

HOW DO I BECOME A MEMBER?

You can learn more about and sign up for our memberships here.

HOW DO I BOOK SERVICES?

To book services online, click the “Book Now” button and follow the steps. You can also call 888-320-1699 or walk-in to book a service appointment. Credit card information is securely kept on file to hold appointment times and smoothly book future appointments.

WHAT IS THE CANCELLATION POLICY?

We require at least a 24-hour advance notice of rescheduling or cancellation. You will be charged in full if you reschedule or cancel less than 24 hours prior to your appointment time. Services booked less than 24 hours in advance cannot be canceled or rescheduled. Please see the full cancellation policy here.

WHAT IF I’M RUNNING LATE TO AN APPOINTMENT?

We understand that delays may occur and we will use our best efforts to accommodate you when possible. If not possible, you will be charged the full amount of the booked appointment.

DO YOU ACCEPT WALK-INS?

Walk-ins welcome, schedule permitting. You can also reach us at 888-475-3662 during business hours to check open availability.

CAN I BOOK A GROUP APPOINTMENT?

For appointments of 2 or more, please call us at 888-475-3662 or email us at booking@cleanmarket.com including the desired date, services and names of attendees.

IS THERE AN AGE REQUIREMENT FOR SERVICES?

We accept clients who are 18 to 75 years old. However, you may not be eligible for services based on age or medical history, including but not limited to issues with the heart, liver or kidneys, cancer history, pregnancy, lactation and/or abnormal vital signs. If you believe you may not qualify for our services, please reach out at 888-320-1699 or email us at hello@cleanmarket.com prior to booking.

HOW CAN I BUY A PHYSICAL GIFT CARD?

To purchase a physical gift card, please email hello@cleanmarket.com or call 888-320-1699. You’ll be notified when the physical gift card is ready for pickup at your preferred location.

DO GIFT CARDS EXPIRE?

No, the value of our gift cards do not expire.

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

We are unable to process returns or exchanges on tools, perishable products (including supplements), and skincare items. Products that have been opened or expired are not eligible for return or exchange. Thank you for your understanding!

CAN’T FIND WHAT YOU’RE LOOKING FOR?

Our in-store shop offers the best of our wellness toolkit, presented in thoughtful collections, alongside our most essential and popular items.

If there is a specific item you are looking for, or if you would like to simply check on the brands we currently carry, please feel free to reach out to shop@cleanmarket.com. You may also call 888-320-1699 and speak with a specialist who will assist you in locating and purchasing items.

We have experience planning and executing gifts of all sizes, from special surprises for your loved ones to larger orders and corporate gifting - we have done it all. Feel free to email us at shop@cleanmarket.com or call 888-320-1699 during our hours of operation to speak with a specialist directly.

SOMETHING ELSE ON YOUR MIND?

If your question wasn’t answered feel free to shoot us a note at hello@cleanmarket.com.

For general inquiries: hello@cleanmarket.com

For retail inquiries: retail@cleanmarket.com

For partnerships: partnerships@cleanmarket.com

For press: press@cleanmarket.com