Shipping policy

Shipping Policy:

We currently have a processing time of 2 days before shipment, excluding holidays. We will update you throughout the processing and shipping timeline via email, so you know when your order is on its way!

All orders are sent via USPS 2 day Priority Mail, though with delays due to carrier issues or inclement weather this timeline can potentially be extended. 

All shipping fees will be calculated and presented at the time of purchase. The buyer is responsible for all shipping fees unless available promotions or discounts apply. 

We ship throughout the contiguous United States. Please reach out if you have any questions regarding the locations where we ship.

Lost Shipment: 

We recommend you check all neighboring doors, porches, decks, mailboxes, mailrooms, and front desks, to ensure your package was not accidentally delivered nearby. If you're still looking please note carriers may occasionally mark packages as delivered before dropping them off. Please allow 2 business days before contacting the carrier about a missing package. Please reach out directly to USPS, our preferred shipping carrier, to begin the process of a claim, and please reach out to us at Shop@cleanmarket.com so we may best assist you with the next steps and needed information. 

Please note, we are only able to see the tracking page on the shipment once it has left our store. 

Disclaimer: We are not responsible for lost or stolen packages. Please ensure that you are prepared to accept delivery on the day your package is scheduled to arrive. All packages are insured for $100, though the claim must be placed on the part of the buyer with USPS. We are not responsible if you provide an incorrect shipping address. If your shipment is returned to us, you are responsible for any additional shipping charges. If the package is lost due to you providing an incorrect shipping address, we are unable to offer a refund.