FAQ

General

  • Where are you located?

    We are located on 54th street between 2nd and 3rd avenue, near the E, M, and 6 trains. We are directly next door to the SoulCycle.

  • What are your hours?

    Our soft open hours are listed below.

    Clean Market (retail + cafe)
    Mon-Fri: 8am-8pm
    Sat-Sun: 9am-7pm

    Thermostat + NutriDrip
    Mon-Fri: 11am-8pm
    Sat-Sun: 9am-6pm

  • What is Clean Market?

    Clean Market is a space for smart wellness designed to elevate mind and body through functional healing products and services. We offer a functional food and tonic bar, smart supplement market, a vitamin IV drip lounge, full-spectrum infrared saunas, whole-body cryotherapy, and cryofacials.

  • How does Clean Market select their products?

    Clean Market works with a team of talented practitioners in functional medicine to select the best supplements and nontoxic products on the market. Every supplement we offer is backed by clinical testing, and we have personally tested each and every product in the store.

  • Who does Clean Market partner with?

    Our partners include NutriDrip and Thermostat.

    We also partner with Counter Culture Coffee for our organic coffee, Moon Juice for our functional latte program, True Botanicals for bathroom services, and Parachute Home for organic towels and robes.

    Interested in partnering with us? Send us an email at hello@cleanmarket.com.

Services

  • How do I sign up for services?

    To sign up for our Thermostat or NutriDrip services, head to ‘Book Now’ and follow the steps. Credit card information is securely kept on file to hold appointment times and smoothly book future appointments. We encourage you to arrive 10 minutes prior to your appointment.

  • What is the cancellation policy?

    If you are no longer able to make your appointment, you can cancel or reschedule online at least 24 hours prior to your appointment time. As a courtesy to our clients and specialists, any no shows or cancellations within a 24 hour window are subject to a cancellation fee of 50% of the scheduled services cost. This applies to both members and non-members.

  • What if I’m running late to an appointment?

    We value your business and strive to protect your service time as well as the time of others. We try to keep clients from delaying subsequent appointments, therefore, clients who arrive 15 minutes after their appointment time will need to reschedule. However, when it comes to cryotherapy appointments (WB cryo and cryofacials), the late policy is limited to 5 minutes. If you anticipate a late arrival, please notify us at (646) 850-6300.

  • Do you accept walk-ins?

    Absolutely! Schedule permitting, we are more than happy to take walk-ins or schedule an appointment on the spot. You can also reach us at (646) 850-6300 to check open availability.

  • Can I book a group appointment?

    Yes! The more, the merrier! For groups of 4 or more, please email us at booking@cleanmarket.com including the date, services and names of attendees.

  • Is there an age requirement for the Thermostat services?

    For both infrared saunas and cryotherapy we accept all clients ages 16-70. For minors under the age of 16, we require a parent/guardian to sign a waiver on their behalf and ask that they be present at the appointment. For adults over 70, we encourage you to speak with your doctor before booking an appointment.

  • Do I need to remove my makeup before a cryo-facial?

    No, the beauty of cryo-facials is that they can be applied over makeup. If you prefer a clean face, we offer nontoxic face wipes.

Membership

  • How do I become a member?

    Looking for more ways to clean up your act? Learn more about our memberships here.

  • I’m confused about where to start. Can you tell me what treatment is right for me?

    Yes! We’re here to help guide you. Send us an email at hello@cleanmarket.com.

  • Can I purchase a gift card for a friend?

    Yes! We have gift cards for purchase online and in our NYC store. Gift cards can be used for any product or service at Clean Market.

  • What does my membership get me?

    We currently offer a number of memberships: Shine (infrared sauna), Chill (whole body cryotherapy), and Chill + Shine (infrared sauna + whole body cryotherapy).

    Members receive discounts on NutriDrip services and packages, along with other discounted and perks in store.

    To learn more about membership, visit our Membership page.

  • Are you hiring?

    We are currently hiring for full-time and part-time positions. Check here for a full list of our open positions.

Something else on your mind?

If your question wasn’t answered feel free to shoot us a note at hello@cleanmarket.com. 

For general inquiries: hello@cleanmarket.com

For retail inquiries: retail@cleanmarket.com

For partnerships: partnerships@cleanmarket.com

For press: press@cleanmarket.com

Book now